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Questions & Answers

Frequently Asked Questions

Learn more about our health services, policies, and what to expect during your visit.

Doctors of Chiropractic have 8 years of university education including anatomy, physiology, radiology, pathophysiology, and diagnosis. Chiropractors practice primarily using their hands, providing diagnosis, treatment and preventive care for disorders related to the spine, pelvis, nervous system and joints.

Physiotherapists have 6 years of university training and are experts in injury diagnosis. They assist people to restore, maintain and maximize their strength, function, movement, and overall well-being. They specialize in rehabilitation, injury prevention, and promotion of health and fitness.

Massage therapists are trained professionals that have undergone 3 years of training in anatomy, physiology, pathophysiology, professional communication and ethics. They are industry leaders in soft tissue therapy (muscles, connective tissue, circulation and drainage).

Non-restrictive clothing as you will be asked to move around including standing, bending, squatting and laying down. A one piece formal floor length gown is not ideal!

Be prepared to provide your previous medical and surgical history. If available, bring your scan/MRI/x-ray/ultrasound reports and any notes you have received from previous practitioners or doctors about your condition including a list of medications.

Treatment plan duration depends on your diagnosis, the severity of your impairments, age, occupation, past medical history, goals and other factors.  Re-evaluations will be done to assess your progress.

No, Chiropractors, Physiotherapists and Massage Therapists can assess and treat without referral by a doctor. However, some health insurers require a doctors referral beforehand to cover the cost, we suggest calling your insurance plan if you have any questions.

You can get in touch by phone 613-722-7799 or using our quick and easy online booking. We hold spaces for day of emergencies for our existing patients and will do our best to accommodate new patients.

If you have health benefits you are generally covered for Chiropractic, Physiotherapy and Massage Therapy. Insurance companies are all different and you should check with your provider for specific details including coverage amounts and the need for a Family Doctor referral.

Chiropractic Myths

Common misconceptions about chiropractic care, providing clear, evidence-based information to help patients make informed decisions about their health.

No, imaging is not required for the vast majority of conditions. It is not standard practice and is not recommended under the latest health guidelines. There are scenarios and conditions where imaging may be required to help the practitioner determine the diagnosis. Please note that imaging only makes up a small component of the diagnosis process.

Recent studies have indicated that if you are going to respond to manual therapy, you will respond fast and in the early stages of care. It should not take months to start to see improvements. We are here to help you with your goals. If you are wanting to get out of acute pain we can help. If you are wanting preventive, maintenance, supportive and wellness care we can help. We do not offer contracts or payment plans, you are not locked into anything. You are the boss, we are here to look after you!

Despite urban myth, it is not bones grinding or breaking. It is actually a release of pressure inside the joint, the same as cracking your knuckles. Another myth is that it leads to arthritis, there is no scientific research to indicate that is true.

No, there is no scientific research showing causation of neck adjustments and strokes. We have many tools and techniques to help all people. If you do not feel uncomfortable having your neck adjusted we have alternatives that can help you. We do not force you into anything, we are here to help and your preferences are important. You are in charge of your care.

Everyone has their own preferences, likes and dislikes. We tailor a treatment to you, utilizing best current evidence, practitioner experience and patient preferences. We are proud to have many skills, tools and techniques to help everyone. If you don’t want to be ‘cracked’, no problem, we have lots of alternatives to help you out.

About Wellness House
We utilize a team based, hands on approach to your health. We have been serving Ottawa for over 35 years.

Hours Of Operation

Monday 09:30 - 19:00
Tuesday 09:30 - 18:00
Wednesday 07:00 - 16:00
Thursday 09:30 - 19:00
Friday 08:00 - 16:00
Saturday 08:30 - 12:30
Sunday Closed

Temporary Location
360 Kirkwood Ave
Ottawa, ON
K1Z 8P1

Our Location
148 Richmond Road
Ottawa, ON
K1Z 6W2

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